Shipping & Handling
Where are we located at?
Our warehouse is based in Singapore and we offer shipping worldwide.
Do you offer Free Shipping in Singapore?
Yes! We offer Free Ninja Van 3 days Express Shipping in Singapore with no min order amount.
Do you offer Free Shipping in Malaysia and Indonesia?
Yes! We offer Free 7 days Standard Shipping with a minimum purchase of S$80. Estimated delivery date will be shown when selecting your shipping method during checkout.
What are your shipping and processing times?
Standard Shipping Times
Singapore: 2 - 3 days
International Shipping Times
7 days
When will my order be shipped?
Orders will take 1-2 business days to process after placing the order before shipping out.
Where can I find my tracking number?
When your items are shipped out, you should receive an automatic notification from the system via email providing you with a tracking number.
If you haven't received one or if the tracking number doesn't work, no worries. Contact us and we'll solve it!
If you need more detailed information, please shoot us an email at purchasing@wholeknives.com and we'll help you out!
Unexpected Delays
In some instances the delivery may take longer than the standard shipping times stated above. External factors might cause shipping delays such as international customs processing and holidays that we cannot control. Please contact us if your package is taking too long to arrive and we will work with you to resolve any situation.
How can I change or cancel my order?
To change or cancel your order, email us at purchasing@wholeknives.com. Please note that we strive to ship your order as quickly as possible and sometimes we are unable to make any changes, but we will try our best. Order changes and cancellations cannot be made after your order has been packaged and prepared for shipment.
Will my package(s) require a signature upon delivery?
We typically do not require a signature upon delivery. However, if the assigned courier is unable to leave the package in a secure location, they may require a signature. This may include apartment buildings, gated homes and communities, condo complexes, etc.