Where are we located at?
Our warehouse is based in Singapore and we offer shipping worldwide.
Do you offer Free Shipping in Singapore?
Yes! We offer Free 3 days Standard Shipping in Singapore with no min order amount.
Do you offer Free Shipping in Malaysia and Indonesia?
Yes! We offer Free 7 days Standard Shipping with a minimum purchase of S$80. Estimated delivery date will be shown when selecting your shipping method during checkout.
Do you ship to other countries?
Yes! We provide fast and competitive shipping prices
What are your shipping and processing times?
Standard Shipping Times
Singapore: 2 - 3 days
International Shipping Times
What is your return policy?
We try our best to ensure product quality and accuracy, but sometime mistakes do happen, and we sincerely apologize in advance. If either of these rare occurrences happens to you, please take a clear photo of the item(s) and email it to us along with your order number to: firstname.lastname@example.org. Once we receive your email and verify the issue, we will get a you a refund or replacement sent to you right away. Please note that our policy lasts 30 days - If 30 days have gone by since your order has been delivered, unfortunately we can’t offer you a refund or a replacement for any reason including a damaged or incorrect order.
How quickly will I receive my order?
Orders will take 1-2 business days to process after placing the order before shipping out.
Do you only sell first quality merchandise?
Yes! We ONLY sell first quality merchandise that we purchase directly from the manufacturers and we are an authorized retailer for every brand that we offer. Sometimes customers see us selling an item at a very low price, but rest assured that it is always first quality.
Do you price match?
We strive to offer the lowest prices on all of the items that we sell. We are even able to negotiate special deals with our suppliers and have many items that are exclusive to WholeKnives at terrific values. In the unlikely event that you find the same item elsewhere for less, just reach out to us and we will do our best to match the price.
Do you ship Internationally?
Yes, we ship to most countries across the globe.
Which payment methods do you accept?
We accept Visa, MasterCard, Discover and American Express cards via our secure checkout. We also accept payment via our PayPal checkout, where you may use any card or balance associated with your PayPal account.